Plumber Near Me

ACC Plumbing and Backflow

📍 5835 Prosperity Crossing Dr #104, Charlotte, NC 28269
4.6 (32 reviews)
Closed ⋅ Opens 8 AM
Plumber
Drainage service
Heating contractor
Water damage restoration service

Review Summary

  • Positive: Excellent service, professional, knowledgeable, punctual, clean work, and good communication. Some reviewers specifically praised Brian and Jay.
  • Negative: Instances of misdiagnosis, incomplete work, poor follow-up, and potential damage to property. One reviewer reported a negative experience with a grinder pump replacement, including incorrect wiring and lack of communication from the owner.
  • Overall: Mixed reviews. Some customers had very positive experiences, while others encountered significant issues with service quality and responsiveness.
ACC Plumbing and Backflow thumbnail

4.6

(32 reviews)

5 ★91%
4 ★0%
3 ★0%
2 ★0%
1 ★9%

Sherri Rouse

I had my kitchen faucet replaced by this team, and I am extremely satisfied with their work. They were incredibly professional and knowledgeable, taking the time to explain everything and make sure I was comfortable with the process. They also showed great respect for my time, arriving on schedule and completing the job efficiently. I really appreciated how they worked in a clean, organized manner, making sure to respect my space. I would highly recommend their services to anyone in need of plumbing work. Great experience all around

Mubarik Sharif

I had toilet backing up. This guy came opened up outside drain cap and said water is running fine. No snake or camera run through the drain and left. Had water backup 2 weeks later again ruined our hard wood floor. Yesterday Hers & his plumber came spend 2 hours cleared up all tree roots showed me on camera very well job was completed. I wouldn’t recommend ACC plumbing to anyone.

Phillip Archibald

They were sent out to our house by our home warranty company (not by our choice) diagnosed our issue. Took 5 days to come back and change the broken grinder pump. Upon changing the pump the plumber couldn't get it to turn on...called the boss the boss couldn't figure out the issue so he said he'll come 3 days later. Mind you this entire time I can't run water flush a toilet. I fired them hired competent plumbers who came out and redid all the work properly. The original plumber from this company sliced wires (causing a short) and put all the floats back in the wrong positions. Called Brian I guess he's the owner/manager and he never called me back. Be aware that this isn't the best option out there. This was a 2 star review originally. The response shows how much they care. General response that’s auto populated. They never called. I hope they didn’t get paid by my insurance company.

Shirlfriend