ACC Plumbing and Backflow
Review Summary
- Positive: Excellent service, professional, knowledgeable, punctual, clean work, and good communication. Some reviewers specifically praised Brian and Jay.
- Negative: Instances of misdiagnosis, incomplete work, poor follow-up, and potential damage to property. One reviewer reported a negative experience with a grinder pump replacement, including incorrect wiring and lack of communication from the owner.
- Overall: Mixed reviews. Some customers had very positive experiences, while others encountered significant issues with service quality and responsiveness.

Reviews
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(32 reviews)
Sherri Rouse
I had my kitchen faucet replaced by this team, and I am extremely satisfied with their work. They were incredibly professional and knowledgeable, taking the time to explain everything and make sure I was comfortable with the process. They also showed great respect for my time, arriving on schedule and completing the job efficiently. I really appreciated how they worked in a clean, organized manner, making sure to respect my space. I would highly recommend their services to anyone in need of plumbing work. Great experience all around
Mubarik Sharif
I had toilet backing up. This guy came opened up outside drain cap and said water is running fine. No snake or camera run through the drain and left. Had water backup 2 weeks later again ruined our hard wood floor. Yesterday Hers & his plumber came spend 2 hours cleared up all tree roots showed me on camera very well job was completed. I wouldn’t recommend ACC plumbing to anyone.
Phillip Archibald
They were sent out to our house by our home warranty company (not by our choice) diagnosed our issue. Took 5 days to come back and change the broken grinder pump. Upon changing the pump the plumber couldn't get it to turn on...called the boss the boss couldn't figure out the issue so he said he'll come 3 days later. Mind you this entire time I can't run water flush a toilet. I fired them hired competent plumbers who came out and redid all the work properly. The original plumber from this company sliced wires (causing a short) and put all the floats back in the wrong positions. Called Brian I guess he's the owner/manager and he never called me back. Be aware that this isn't the best option out there. This was a 2 star review originally. The response shows how much they care. General response that’s auto populated. They never called. I hope they didn’t get paid by my insurance company.
Shirlfriend
Brian provided exceptional customer support. I’m so thankful that he took the time to call me prior to the visit to confirm the issue…He was experienced and professional. After experiencing various issues with other plumbing companies , I would ask for him every time. Thank you Brian!
Sheetal Desai
Jay with ACC Plumbing did a fantastic job. He was continue and informative. Solved our problem without any problem. Price was in line with plumbers. I would definitely user them again if needed.
Tom Ausburne
We just moved into our house and discovered that the well pump and tank needed to be replaced. We were referred to Brian at ACC Plumbing by another trusted contractor. Brian was very punctual, checked our system and gave us his recommendation on the best path forward. His estimate was less than expected and when he said they could do the job the next day we were delighted. The crew showed up on time, with the correct parts and finished quicker than expected. The experience couldn’t have been any better. Highly recommended.
Latonia Smith
This company is top notch and I would highly recommend booking them now. I called and spoke with the owner Brian about my problem with the bladder tank leaking and the concerns that I had. Not only did he send out a great worker named Shay, but the owner himself dropped everything he was doing to come out also to assure me that I had nothing to worry about. They showed me what the problem was and explained things to me where I could understand what they were talking about. Other plumbing companies that I’ve used in the past did not explain or educate me on my bladder tank or any issue that I had going on at the time. They just did a quick fix and over charged me. But not ACC Plumbing and Backflow. They informed me that I need my bladder tank replaced and why. And they was able to get everything done in the same day. Thanks a bunch Shay and Brian, I will definitely be using you guys if I have any other plumbing problems 😀
casey williams
The professionalism was amazing. The roots from our maple tree out front grew into our sewer line and this happened over Christmas. We got a response immediately from ACC setting up a time to remove the clog. Unfortunately, they found roots had overtaken the line. They put a plan in place to replace the line and kept us informed every step of the way with timing. I would recommend ACC plumbing and BACKFLOW to friends and family.